Introduction

Last Updated: July 25, 2021, effective July 26, 2021

Welcome! This Privacy Policy applies to websites owned and operated by Phenometrix LLC  (“Phenometrix,” “we,” “us” or “our”), including phenometrix.ai, faceCODE.ai, and faceCODE.app and their subdomains (the “Websites” or “Sites”) as well as our software applications and APIs (faceCODE.app, faceScript, MyPersonality) and their mobile versions (the “Apps”), and all portals, products, goods, services, events, and interactive features, or other services controlled by us (collectively, the “Services”) that post a link to this Privacy Policy.  The Sites, Apps, and Services are sometimes collectively referred to as the “Platform.

All references to “you,” “your” or “User” in this Privacy Policy means the person that registers for, accesses, or uses the Site, App, or the Platform. If you use or access the Platform on behalf of an entity or individual, you represent and warrant that you have the authority to bind that entity or individual, and “you” and “your” refers to that entity or individual as well.

At Phenometrix, we value your privacy. This Privacy Policy is expressly incorporated into our Terms and Conditions (“Terms”) and governs information that we collect from you on the Platform, as well as through other online and offline communications with Phenometrix.  If you have questions about this Privacy Policy, contact us at legal@phenometrix.ai.

As a preliminary matter, we handle all information you provide us with the utmost care. We expressly ask for your consent to use the information that you upload into our Sites.  At times, we may need to disclose your personal information to third parties outside the company who may be assisting us with providing Services to you, as set forth in this Policy.

Please note that if you voluntarily provide your information in the course of interfacing with the Site or using our Services, we will take that as your agreement to our collection, use, and disclosure of your information as set forth in this Privacy Policy.

This Privacy Policy does not apply to any products, goods, services, websites, or content that are offered by third parties (“Third Party Services”), which are governed by their respective privacy policies.

1. What Information We Collect

We may collect information about you when you visit our Platform or otherwise interact with us or our Services.

a.  Information You Provide to Us

We collect information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household (“Personal Information”). During your use of the Services, we may collect Personal Information such as:

  • Your first and last name, email address, home or business address, billing address, telephone number, mobile number, credit card or debit card number, bank account or other payment and financial information, your payment and/or service history;
  • Information about your gender or gender identification;
  • Your likeness as depicted in any photograph or face image submitted to us;
  • Your employer and/or job title;
  • Additional identification, such as a passport or legal government identification, if we need to verify your identity for a data subject request under GDPR or other applicable privacy laws;
  • Information that you share via the Contact Us function on the Site (please note that we do not collect consumer information via the Site’s Contact Us function unless you provide it); and/or
  • Other information that could reasonably be used to identify you personally or identify your household or device.

We may also obtain Personal Information from you where you expressly provide us with the information. Examples of sources from which we collect information include telephone calls with you, letters, e-mails or other communications from you, information provided via online chat or support services, web forms or inputs/uploads into our Site, or documents/photographs you have provided to us.

Your decision to provide us with Personal Information is voluntary, but if you choose not to provide any requested information, you may not be able to take advantage of all the features of the Platform.

b.  Information That Is Automatically Collected

Like many businesses, we and/or our service providers may automatically collect and/or store certain information when you visit or interact with the Site (“Usage Information”). This Usage Information may be stored and/or accessed from your personal computer, laptop, tablet, mobile phone or other device (a “Device”) whenever you visit or interact with our Site or Platform. Usage Information may include:

  • Your IP address, IDFA, Android/Google Advertising ID, IMEI, or another unique identifier;
  • Your Device functionality (including browser, browser language, operating system, hardware, mobile network information);
  • Referring and exit web pages and URLs;
  • The areas within the Site that you visit and your activities there, including remembering you and your preferences;
  • Your Device location or other geolocation information, including the zip code, state or country from which you accessed the Services;
  • Your Device characteristics; and
  • Certain other Device data, including the time of day you visit our Site or other information used to provide analytics or other usage information.

For location information, we may use this information to provide customized Services, Languages, content, promotional offers, and other information that may be of interest to you.

If you no longer wish for us or our service providers to collect and use location information, you may disable the location features on your device. Consult your device manufacturer settings for instructions. Please note that if you disable such features, your ability to access certain features, Services, content, promotions, or products may be limited or disabled.

c.  Information from Third Parties

The Site may include functionality that allows certain kinds of interactions between the Site and your account on a third-party website or application. The use of this functionality may involve the third-party site providing information to us or us providing information to the third party. For example, we may provide links on the Site to facilitate sending a communication from the Site, or we may use third parties to facilitate emails or postings to social media (like a “Share” or “Forward” button). These third parties may retain any information used or provided in any such communications or activities and these third parties’ practices are not subject to our Privacy Policy. We may not control or have access to your communications through these third parties. Further, when you use third-party sites or services, you are using their services and not our services and they, not we, are responsible for their practices. You should read the applicable third-party privacy policies before using such third-party tools on our Site. Please also see our Terms and Conditions for further information.

2. How We Use Your Information

We may use your information for various purposes, including the following:

  • Creating and maintaining a User’s Account;
  • Responding to your requests for information;
  • Providing our products or Services to you, or updating you on the status of an order, including but not limited to processing your Personal Information and preparing an analysis of your photograph or facial characteristics to identify personality traits or tendencies;
  • Verifying your identity and for fraud prevention;
  • Processing your payments (we use a third-party processor for payments and never retain your payment card information);
  • Providing you with updates and information about products and Services we provide;
  • Sending you marketing information about Phenometrix or our affiliated entities and Apps;
  • Sending you email communications such as electronic newsletters about our Services, events and promotions, as well as periodic customer satisfaction, market research or quality assurance surveys that may be of interest to you;
  • Improving the effectiveness of our Site, our marketing endeavors, and our product and service offerings;
  • Customizing your experience on the Site;
  • Identifying your product and service preferences, providing personalized content and ads and informing you of new or additional information, products and services that may be of interest to you;
  • Helping us address problems with and improve our Site and our products and services, including testing and creating new products, features, and services;
  • Protecting the security and integrity of the Site, including understanding and resolving any technical and security issues reported on our Site;
  • Engaging in analysis, research, and reports regarding the use of our Site and Services;
  • For internal business purposes, including but not limited to evaluating your employment application or administering employee benefits, such as medical, dental, commuter and retirement benefits, including recording and processing eligibility of dependents, absence and leave monitoring, insurance and accident management, rewards or discount programs offered to employees;
  • Complying with the law and protecting the safety, rights, property or security of PHENOMETRIX, the Services, and the general public; and
  • For other purposes disclosed at the time you provide your information or as otherwise set forth in this Privacy Policy.

 

3. Disclosure of Your Information

As a preliminary matter, we do not sell, rent, or lease our customer lists to third parties for their use for marketing or any other purpose. However, we may need to share your information, including your Personal Information, with our affiliates, service providers, business associates, and other third parties that perform essential services for us; for example, a payment processor, a cloud-service or internet service provider, an email marketing vendor, a customer service provider, or entities that handle other business functions for us.

As permitted by law, we insist that these partners follow the same rules and standards with respect to your personal information as we do, and we typically have a contractual agreement in place with the other party which prohibits them from disclosing or using the information other than for the purposes for which it was disclosed.

If you are a resident or citizen of the European Economic Area (“EEA”) or California, you may have additional rights with respect to the transmission of your information for this purpose. Please see the sections entitled “Your Rights Under GDPR” or “Your California Privacy Rights” below for more information. We may also share the information we have collected about you, including Personal Information, as may be disclosed at the time you provide the information in addition to as described in this Privacy Policy.

We may aggregate, de-identify, and/or anonymize any information collected through the Site or Services such that such information is no longer linked to your Personal Information. We then can use and share this aggregated and anonymized information (which is no longer Personal Information) for any purpose, including without limitation, for research and marketing purposes, analytics, and may also share such data with our affiliates and third parties, including advertisers, promotional partners and others.

Certain Personal Information about you may also be disclosed in the following situations:

  • To comply with a validly issued and enforceable subpoena or summons;
  • As necessary to properly comply with or respond to an inquiry or complaint from a federal or state agency;
  • In conjunction with a prospective purchase, sale, or merger of all or part of our practice, provided that we take appropriate precautions (for example, through a written confidentiality agreement) so the prospective purchaser or merger partner does not disclose information obtained in the course of the review; and
  • As a part of any actual or threatened legal proceedings or alternative dispute resolution proceedings either initiated by or against us, provided we disclose only the information necessary to file, pursue, or defend against the lawsuit and take reasonable precautions to ensure that the information disclosed does not become a matter of public record.

 

4. Cookies and Other Tracking Technologies

We may use various methods and technologies to store or collect information about you (“Tracking Technologies”). Tracking Technologies may set, change, alter or modify settings or configurations on your Device. A few of the Tracking Technologies used on the Site, include, but are not limited to, the following (as well as future-developed tracking technology or methods that are not listed here):

  • Cookies. Cookies are pieces of data stored directly on the computer or mobile device that you are using. Cookies allow us to collect data such as browser type, time spent on the Online Services, pages visited, referring URL, language preferences, and other aggregated traffic data.
  • Web Beacons. A Web Beacon is a small tag (which may be invisible to you) that may be placed on our Site’s pages and messages.
  • Embedded Scripts. An embedded script is programming code that is designed to collect information about your interactions with the Site, such as the links you click on.
  • ETag, or entity tag. An Etag or entity tag is a feature of the cache in browsers. It is an opaque identifier assigned by a web server to a specific version of a resource found at a URL.
  • Browser Fingerprinting. Collection and analysis of information from your Device, such as, without limitation, your operating system, plug-ins, system fonts and other data, for purposes of identification.
  • Recognition Technologies. Technologies, including application of statistical probability to data sets, which attempt to recognize or make assumptions about users and devices (g., that a user of multiple devices is the same user).

We may use Tracking Technologies for a variety of purposes, including:

  • To allow you to use and access the Site, including for the prevention of fraudulent activity and improved security functionality;
  • To facilitate navigation, display data more effectively, collect statistical data, personalize your experience while using the Online Services and recognize your computer to assist your use of the Online Services;
  • To assess the performance of the Site, including as part of our analytics practices or otherwise to improve the design and functionality, content, products or services offered through the Site;
  • To offer you enhanced functionality when accessing the Site, including identifying you when you sign into our Site or keeping track of your specified preferences or to track your online activities over time and across third-party sites; and
  • To deliver content relevant to your interests on our Site and third-party sites based on how you interact with our content.

 

You can choose whether to accept cookies by changing the settings on your browser. If you choose not to enable cookies, you will still be able to browse our Site, but doing so will restrict some of the functionality of our Site and what you can do.

You can set your web browser to alert you when a cookie is being used. You can also get information on the duration of the cookie and what server your data is being returned to. You then can accept or reject the cookie. Additionally, you can set your browser to refuse all cookies or accept only cookies returned to the originating servers.

You can opt in or out of cookies at any time – except strictly necessary cookies (these are used to help make our website work efficiently).

You can enable or disable cookies in your browser. If you wish to restrict or block the cookies set by any website – you can do this through the web browser settings for each web browser you use, on each device you use to access the internet. Some of the more popular browsers (and links to manage your cookies on each) are:

  • Internet Explorer
  • Microsoft Edge
  • Firefox
  • Safari
  • Google Chrome

 

Information on controlling and deleting cookies, including on a wide variety of browsers, is also available at allaboutcookies.org. 8

 

If you choose not to enable cookies, you will still be able to browse our Site, but it will restrict some of the functionality of our Site and what you can do.

Some services may not function or may have more limited functionality if your web browser does not accept cookies. However, you can allow cookies from specific websites by making them ‘trusted websites’ in your web browser.

If you want to opt-out of cookies across different advertising networks, the Network Advertising Initiative website – www.networkadvertising.org – has more information and guidance.

If you don't wish to accept cookies from one of our emails, you can choose not to download any images or click on any links. You can also set your browser to restrict cookies or to reject them entirely. These settings will apply to all cookies, whether included on websites or in emails. Depending on your email or browser settings, cookies in an email may sometimes be automatically accepted (for example, when you’ve added an email address to your address book or safe senders list). For more information, refer to your email browser or device instructions.

We may also collect data through Google Analytics, Adobe Analytics, and Facebook, which use cookies and technologies to collect and analyze data about use of the Services. These services collect data regarding the use of other websites, apps and online resources. You can learn about Google’s practices by going to www.google.com/policies/privacy/partners/ and opt out by downloading the Google Analytics opt out browser add-on, available at https://tools.google.com/dlpage/gaoptout. You can learn more about Adobe and opt out by visiting http://www.adobe.com/privacy/opt-out.html. You can learn more about Facebook and opt out by visiting https://www.facebook.com/policy/cookies/.

5. Do Not Track Signals

Do Not Track (“DNT”) is a web browser setting that requests that a web application disable its tracking of an individual user. When you choose to turn on the DNT setting in your browser, your browser sends a special signal to websites, analytics companies, ad networks, plug in providers, and other web services you encounter while browsing to stop tracking your activity. Various third parties are developing or have developed signals or other mechanisms for the expression of consumer choice regarding the collection of information about an individual consumer’s online activities over time and across third-party websites or online services (e.g., browser do not track signals), but there is no universally agreed-upon standard for what a company should do when it detects a DNT signal. Currently, we do not monitor or take any action with respect to these signals or other mechanisms. You can learn more about Do Not Track here.

6. Ads and Information About You

You may see certain ads on our Site because we participate in advertising networks administered by third parties. These networks track your online activities over time and across third party websites and online services by collecting information through automated means, including through the use of the Tracking Technologies described above, and they use this information to show you advertisements that are tailored to your individual interests. The information they collect includes information about your visits to our Site(s), such as the pages you have viewed. This collection and ad targeting takes place both on our Site(s) and on third-party websites that participate in the ad network. This process also helps us track the effectiveness of our communications and marketing efforts. You may be able to limit or opt out of this type of behavioral advertising by changing the settings on your device or has otherwise set forth in the Privacy Policy. Any action to limit or opt-out may not decrease the number of advertisements you see, but may make them less relevant to your user experience.

7. Your Choices About the Information We Collect

You have choices when it comes to how we use your information, and we want to ensure you have the information to make the choices that are right for you.
If you no longer want to receive marketing-related emails, you may opt out by following the instructions in any such email you receive from us, by changing your user settings inside our apps, or contacting us at legal@phenometrix.ai.
If you would prefer that we not share your name and mailing address with third parties (other than with our affiliates) to receive promotional offers, you have the option to opt out of such sharing. To do so, please email us at legal@phenometrix.ai. Your choice will not affect our ability to share information in the other ways described in this Privacy Policy.
If you are a resident or citizen of the European Economic Area (“EEA”) or California, you may have additional rights with respect to your Personal Information. Please see the sections entitled “Your Rights Under GDPR” or “Your California Privacy Rights” below for more information

8. Your Rights Under the General Data Protection Regulation (“GDPR”)

If you are a resident of or located within the European Economic Area (“EEA”), you have certain additional data protection rights. These rights include:

  • The right to access, update or delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Information by contacting us at the contact information below.
  • The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
  • The right to object. You have the right to object to our processing of your Personal Information.
  • The right of restriction. You have the right to request that we restrict the processing of your personal information.
  • The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable, and commonly used format.
  • The right to withdraw consent. You also have the right to withdraw your consent at any time where Phenometrix relied on your consent to process your personal information.

a. Legal Basis for Processing Personal Information Under GDPR

In most instances, Phenometrix is a processor of Personal Information – we process information at the express direction of the User, who retains all rights to control, delete, or modify the information. Phenometrix’s legal basis for collecting and using the Personal Information described in this Privacy Notice depends on the Personal Information we collect and the specific context in which we collect it.

Phenometrix may collect or process your Personal Information because:

  • We need to provide a service to you;
  • You have given us your consent to do so;
  • The processing is in our legitimate interests and it is not overridden by your rights; or
  • To comply with the law.

b. Retention of Information

Phenometrix will retain your Personal Information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your Information to comply with applicable laws), resolve disputes and enforce our legal agreements and policies.

Phenometrix will also retain Personal Information and usage data for internal analysis purposes., as set forth in this Privacy Policy – usually this means that if you have given consent for us to use your Personal Information, your Personal Information will be retained until you revoke your consent. You may revoke your consent at any time by cancelling your account or by deleting images from your Account.

Usage Data is data collected automatically either generated by the use of the Site or from the Site infrastructure itself (for example, the duration of a page visit). Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Site or we are legally obligated to retain this data for longer periods.

c. Disclosure of Personal Information

See Section 3 above regarding the instances in which we disclose your Personal Information.

d. Legal Requirements

Phenometrix may disclose your Personal Information in the good faith belief that such action is necessary to:

  • To comply with a legal obligation;
  • To protect and defend the rights or property of Phenometrix;
  • To prevent or investigate possible wrongdoing in connection with the Service;
  • To protect the personal safety of users of the Service or the public; and/or
  • To protect against legal liability.

 

e. Exercising Your Rights Under GDPR

If applicable, you may exercise any of your rights under the GDPR by submitting a verifiable data subject request to us by using the details in the Contact Information section below. You may make a request related to your personal information or on behalf of someone for which you have authorization. You must include your full name, email address, and attest to the fact that you are a citizen or resident of the EEA by including your country of citizenship or residence in your request. We may require you to confirm your identity and/or legal standing for the request as well as your residency in the EEA in order to obtain the information. We will respond to your request within 30 days or let you know if we need additional time. Please note that we will ask you to verify your identity before responding to such requests, and we may deny your request if we are unable to verify your identity or authority to make the request.

Should you wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local supervisory authority; however, we hope that we can assist with any queries or concerns you may have about our use of your Personal Information first by contacting us at legal@phenometrix.ai.

For more information about GDPR, please contact your local data protection authority in the EEA.

9. Your California Privacy Rights

This section of the Privacy Policy applies solely to California residents. We adopt this Policy  to comply with the California Consumer Privacy Act of 2018 (“CCPA”) and the California  Privacy Reform Act (“CPRA”). Any terms defined in the CCPA or CPRA have the same  meaning when used in this Section. 

California residents have the following rights: 

  • The right to know what personal information is being collected about you;
  • The right to know whether your personal information is sold or disclosed and to  whom; 
  • The right to access your personal information; 
  • The right, in certain circumstances, to delete the information you have provided to  us;  
  • The right to correct your personal information; 
  • The right to limit use of sensitive personal information; 
  • Right to reject automated decision making and profiling; 
  • Right to access information about automated decision making; 
  • The right to opt out of the sale of personal information; and 
  • The right not to be discriminated against, even if you exercise your privacy rights. 

Phenometrix collects certain types of personal information about you during your  relationship with us, as stated above. In particular, our Site has collected the following  categories of Personal Information from consumers within the last twelve (12) months:

 

Category of Personal  

Information Collected

Collected 

(Yes/No)

Sources of Collected  Personal Information

Identifiers such as a real name,  alias, postal address, unique  personal identifier, online  

identifier, internet protocol  

address, email address, account  name, social security number,  driver's license number, passport  number, or other similar  

identifiers

Yes 

You 

Automatically 

Third Parties

Sensitive Personal Information  such as social security number,  driver’s license number, Account  log-in, debit, or credit card  

number in combination with  password or PIN, precise  

geolocation, racial/ethnic origins,  religious or philosophical beliefs,  union membership, contents of  e-mails or texts to others,  

genetic/biometric data, health  information, sex life/sexual  

orientation data

Yes 

You 

Third Parties

Personal information categories  listed in the California Customer  Records statute (Cal. Civ. Code  1798.80(e))

Yes 

You 

Automatically 

Third Parties

 

Characteristics of protected  

classifications under California or  federal law

Yes 

N/A

Commercial information  

including records of personal  property, products or services  purchased, obtained, or  

considered, or other purchasing  or consuming histories  

or tendencies

Yes 

You 

Automatically

Biometric information 

Yes 

You 

Third Parties

Internet or other electronic  

network activity information  including, but not limited to,  browsing history, search history,  and information regarding a  consumer's interaction with an  internet website, application, or  advertisement

Yes 

Automatically

Geolocation data 

Yes 

Automatically 

Third Parties

Audio, electronic, visual, thermal,  olfactory, or similar information

No 

N/A

Professional or employment related information

Yes 

You

 

Education information (as  

defined in 20 U.S.C. section  

1232g, 43 C.F.R. Part 99)

Yes (for job  

applicants)

You 

Third Parties

Inferences drawn from any of the  of the information above to  

create a profile about a  

consumer reflecting the  

consumer's preferences,  

characteristics, psychological  trends, predispositions, behavior,  attitudes, intelligence, abilities,  and aptitudes.

Yes 

You 

Automatically 

Third Parties

a. Request for Information or Deletion 

California consumers have the right to request, under certain circumstances, that a  business that collects personal information about the consumer disclose to the consumer  the information listed below for the preceding 12 months: 

  • The categories of personal information collected about you; 
  • The categories of sources from which we collected your personal information;
  • The categories of personal information that we have sold or disclosed about you  for a business purpose; 
  • The categories of third parties to whom your personal information was disclosed  for a business purpose; 
  • Our business or commercial purpose for collecting or selling your personal  information; and 
  • The specific pieces of personal information we have collected about you. 

Please note that if we collected information about you for a single one-time transaction  and do not keep that information in the ordinary course of business, that information will  not be retained for purposes of a request under this section. In addition, if we have de identified or anonymized data about you, we are not required to re-identify or otherwise  link your identity to that data if it is not otherwise maintained that way in our records. 

You can also request that we delete your personal information. There may be certain  exceptions to our obligation to delete your information such as if you have an existing 

account or transaction with us or if we have a legitimate business reason to keep your  information.

b. Do Not Sell My Personal Information 

As a California resident, you also have the right, at any time, to tell us not to sell personal  information – this is called the “right to opt-out” of the sale of personal information. At  this time, we do not sell our consumers’ personal information to any third parties.  We will, however, honor your request to opt out of any marketing emails or  correspondence. 

c. Right to Limit Use of Sensitive Personal Information 

California consumers have the right to limit the use of each type of sensitive personal  information for each purpose with each type of third-party partner. Consumers can revoke  this permission at any time. You may contact us at the information below to exercise this  right.

d. Right Not to Be Discriminated Against 

We will not discriminate against you for exercising any of your rights under the CCPA or  CPRA. Unless permitted by California law, we will not: 

  • Deny you goods or services. 
  • Charge you different prices or rates for goods or services, including through  granting discounts or other benefits, or imposing penalties. 
  • Provide you a different level or quality of goods or services. 
  • Suggest that you may receive a different price or rate for goods or services or a  different level or quality of goods or services. 

However, as permitted by California law, we may offer certain financial incentives that can  result in different prices, rates, or quality levels. Any permitted financial incentive we offer  will reasonably relate to the value of your Personal Information. Participation in a financial  incentive program requires your prior opt in consent, which you may revoke at any time.

e. Third Party Marketing 

California Civil Code Section 1798.83 permits our users who are California residents to  request and obtain from us a list of what personal information (if any) we disclosed to  third parties for their own direct marketing purposes in the preceding calendar year and  the names and addresses of those third parties. We do not currently disclose personal  information protected under this section to third parties for their own direct marketing  purposes.

f. Exercising Your California Privacy Rights  

You or your authorized agent may make a request to access, correct, delete or opt-out of  the sale of your information by contacting us as follows: 

  • Email Address legal@phenometrix.ai 
  • Telephone Number: 1 214 216 6055 

If you use an authorized agent to submit your request, we may require proof of the written  authorization you have given. We also may require you to confirm your identity and your  residency in order to obtain the information, and you are only entitled to make this  request twice in a 12-month period. For emails, please include “California Privacy Rights”  as the subject line. You must include your full name, email address, and attest to the fact  that you are a California resident. We will acknowledge your request within 10 days and  respond to your request within 45 days or let you know if we need additional time. If you  make this request by telephone, we may also ask you to provide the request in writing so  that we may verify your identity. If we are unable to honor your request for any reason,  we will notify you of the reason within the request time period. 

 

10. Children’s Privacy

At Phenometrix, we believe children’s privacy is of utmost importance. As a result, our Sites are not intended for use by children under the age of 16. You are not permitted to upload photographs of children under the age of 16. Phenometrix does not request, or knowingly collect, any personally identifiable information from children under the age of 16. If you are the parent or guardian of a child under 16 whose information you believe has been provided to us, please contact us at legal@phenometrix.ai to request the immediate deletion of that information.

11. Security

We use reasonable organizational, technical and administrative measures to protect Personal Information. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your account has been compromised), please immediately notify us in accordance with the “Contact Us” section, below.

12. Links to Other Web Sites

For your convenience, the Site and this Privacy Policy may contain links to other websites. Phenometrix is not responsible for the privacy practices, advertising, products, services, or the content of such other websites. None of the links on the Site should be deemed to imply that Phenometrix endorses or has any affiliation with the links. Please see our Terms and Conditions for more information.

13. Updating Personal Information

We prefer to keep your Personal Information accurate and up to date. If you would like to change your contact information, please contact us a legal@phenometrix.ai. We will make good faith efforts to make requested changes in our then active databases as soon as reasonably practicable (but we may retain prior information as business records).

14. International Data Transfers

We operate in and use service providers located in the United States, however, because Phenometrix works with global companies and technologies, your Personal Information may be transferred outside of the country in which it was originally provided. This may include transfers to third parties, such as service providers or affiliated entities who are located outside the United States or the European Union, where data protection laws may not offer the same level of protection as those in the United States. When we transfer Personal Information outside of these areas, we take steps to make sure that appropriate safeguards are in place to protect your personal information, by using Standard Contractual Clauses (if appropriate) or written agreements.

15. Changes in Privacy Policy

We may elect to change or amend our Privacy Policy; in such event, we will post the policy changes in our Privacy Policy on the Site, and they will become effective on the date posted. If you are concerned about how your personal information is used, please visit our Site often for this and other important announcements and updates.

16. Contact Us

If you have any questions about this Privacy Policy, please contact us as follows:

  • Contact Us: https://phenometrix.ai/contactus/
  • Email Address: legal@phenometrix.ai
  • Telephone: 1 214 216 6055
  • Address: Phenometrix LLC  5830 Granite Parkway Suite #100-302  Plano, TX 75024 USA